DISPUTE RESOLUTION
DISPUTE RESOLUTION
In the event of any professional misconduct, the Institute will act as a third-party mediator for all Matchmakers and Dating Coaches certified under us. To file a dispute, please kindly fill-up the form below, stating your contact information and account of what happened, try to be as detailed as possible.
Please note that we do not assist with membership refund requests as the determination of refunds is based on the terms outlined in the membership contract signed between the client and the company. We are unable to intervene in the terms of a legally binding agreement. Thank you for your understanding.
NEXT STEPS
After receiving your complaint, we will be proceeding with an investigation. This would include:
- Contacting the other party and sending an official letter of dispute to hear their side of the story
- They will be given 30 days to revert
- We will give you an update as soon as they have replied
- Upon receiving a reply, we will start gathering and cross-checking facts to see if they have breached the Code of Ethics
- Certified Matchmakers & Dating Coaches who have received 3 separate complaints, might be at risk of having their certification revoked.
COMMON FAQ
If you have a conflict that cannot be resolved, even though you had already reached out to the other person privately prior to contacting us.
In order to gain clarity of the situation and to ensure that the claims of misconduct are true, it is important for us to elaborate what we have heard, who is involved and the events that took place – This would include having to reveal your identity in order for the story to be credible.
We are only able to resolve issues when both parties involved are certified under the Global Love Institute/ Matchmaking Institute as non-certified dating professionals have no pressure to abide by our rules. In the event that you need help and guidance when dealing with a non-certified dating professional, we will try our best to give you advice. Do contact us at [email protected]
Singles can complain about a certified matchmaker or dating coach for misconduct.
However, please note that we do not assist with membership refund requests as the determination of refunds is based on the terms outlined in the membership contract signed between the client and the company. We are unable to intervene in the terms of a legally binding agreement.
If you are a client filing a complaint against a certified matchmaker/dating coach, please fill up the form above and we will reach out to you within 1 – 3 working days.