{"id":13074,"date":"2021-04-08T15:58:41","date_gmt":"2021-04-08T15:58:41","guid":{"rendered":"https:\/\/matchmakinginstitute.com\/home\/?page_id=13074"},"modified":"2023-06-11T19:36:27","modified_gmt":"2023-06-11T19:36:27","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/matchmakinginstitute.com\/home\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"<p><div class=\"fusion-bg-parallax\" data-bg-align=\"center bottom\" data-direction=\"up\" data-mute=\"false\" data-opacity=\"100\" data-velocity=\"-0.3\" data-mobile-enabled=\"false\" data-break_parents=\"0\" data-bg-image=\"https:\/\/matchmakinginstitute.com\/home\/wp-content\/uploads\/2019\/10\/BG-Dispute.jpg\" data-bg-repeat=\"false\" ><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-parallax-up nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility\" style=\"--awb-background-position:center bottom;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:130px;--awb-padding-right:5%;--awb-padding-bottom:130px;--awb-padding-left:5%;--awb-background-image:url(&quot;https:\/\/matchmakinginstitute.com\/home\/wp-content\/uploads\/2019\/10\/BG-Dispute.jpg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h1 style=\"text-align: center; color: #ffffff;\"><strong>DISPUTE RESOLUTION<\/strong><\/h1>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-parallax-none nonhundred-percent-fullwidth hundred-percent-height hundred-percent-height-center-content non-hundred-percent-height-scrolling fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:5%;--awb-padding-left:5%;--awb-background-image:url(&quot;https:\/\/matchmakinginstitute.com\/home\/wp-content\/uploads\/2019\/10\/BG-Dispute.jpg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-fullwidth-center-content\"><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:30px;--awb-padding-bottom:30px;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><h1 style=\"text-align: center; color: #ffffff;\"><strong>DISPUTE RESOLUTION<\/strong><\/h1>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:#f6f6f6;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-bottom:20px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" id=\"invite\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><p>In the event of any professional misconduct, the Institute will act as a third-party mediator for all Matchmakers and Dating Coaches certified under us. To file a dispute, please kindly fill-up the form below, stating your contact information and account of what happened, try to be as detailed as possible.<\/p>\n<p>Please note that we do not assist with membership refund requests as the determination of refunds is based on the terms outlined in the membership contract signed between the client and the company. We are unable to intervene in the terms of a legally binding agreement. Thank you for your understanding.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:0px;border-bottom-width:0px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><script type='text\/javascript' async='true' src='https:\/\/app.ontraport.com\/js\/ontraport\/opt_assets\/drivers\/opf.js' data-opf-uid='p2c22309f175' data-opf-params='borderColor=#000000&borderSize=0px&embed=true&formHeight=567&formWidth=100%&popPosition=mc&instance=n312078707'><\/script><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:#f6f6f6;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-bottom:2%;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" id=\"invite\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-padding-bottom:30px;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:35;line-height:1.29;\"><strong>NEXT STEPS<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-4\"><p>After receiving your complaint, we will be proceeding with an investigation. This would include:<\/p>\n<ol class=\"p-rich_text_list p-rich_text_list__ordered\" data-stringify-type=\"ordered-list\" data-indent=\"0\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contacting the other party and sending an official letter of dispute to hear their side of the story\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They will be given 30 days to revert\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We will give you an update as soon as they have replied<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Upon receiving a reply, we will start gathering and cross-checking facts to see if they have breached the<\/span><a href=\"https:\/\/docs.google.com\/document\/d\/1743Di4hP6E6XOt_jumPrQ_PYLufomoUw5EMnhd2rhns\/edit\"><span style=\"font-weight: 400;\"> Code of Ethics<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Certified Matchmakers &amp; Dating Coaches who have received 3 separate complaints, might be at risk of having their certification revoked. <\/span><\/li>\n<\/ol>\n<\/div><div class=\"fusion-aligncenter\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button-border-radius-top-left:10px;--button-border-radius-top-right:10px;--button-border-radius-bottom-right:10px;--button-border-radius-bottom-left:10px;\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/matchmakinginstitute.com\/home\/wp-content\/uploads\/2021\/04\/Code-of-Ethics-Sample.pdf\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Code of Ethics Terms<\/span><\/a><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:50px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:35;line-height:1.29;\">COMMON FAQ<\/h2><\/div><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-1 .fusion-panel { border-color:#cccccc; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-size:16px;font-family:\"Roboto Condensed\";font-style:normal;font-weight:700;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Roboto Condensed\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #400e67;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #400e67;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #400e67!important;border-color: #400e67!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-13077 dispute-resolution \"><span class=\"entry-title rich-snippet-hidden\">When should I approach the Institute to intervene?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/matchmakinginstitute.com\/home\/author\/ricardo\/\" title=\"Posts by Ricardo de la Rosa\" rel=\"author\">Ricardo de la Rosa<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-08T16:21:23+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-13077\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13077\" href=\"#collapse-1-13077\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When should I approach the Institute to intervene?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-13077\" aria-labelledby=\"faq_1-13077\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you have a conflict that cannot be resolved, even though you had already reached out to the other person privately prior to contacting us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-13079 dispute-resolution \"><span class=\"entry-title rich-snippet-hidden\">Will my complaint be anonymous?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/matchmakinginstitute.com\/home\/author\/ricardo\/\" title=\"Posts by Ricardo de la Rosa\" rel=\"author\">Ricardo de la Rosa<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-08T16:22:09+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-13079\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13079\" href=\"#collapse-1-13079\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will my complaint be anonymous?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-13079\" aria-labelledby=\"faq_1-13079\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In order to gain clarity of the situation and to ensure that the claims of misconduct are true, it is important for us to elaborate what we have heard, who is involved and the events that took place &#8211; This would include having to reveal your identity in order for the story to be credible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-13084 dispute-resolution \"><span class=\"entry-title rich-snippet-hidden\">What if the other matchmaker or dating coach is not certified by the Matchmaking Institute\/Global Love Institute?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/matchmakinginstitute.com\/home\/author\/ricardo\/\" title=\"Posts by Ricardo de la Rosa\" rel=\"author\">Ricardo de la Rosa<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-08T17:07:44+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-13084\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13084\" href=\"#collapse-1-13084\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if the other matchmaker or dating coach is not certified by the Matchmaking Institute\/Global Love Institute?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-13084\" aria-labelledby=\"faq_1-13084\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We are only able to resolve issues when both parties involved are certified under the Global Love Institute\/ Matchmaking Institute as non-certified dating professionals have no pressure to abide by our rules. In the event that you need help and guidance when dealing with a non-certified dating professional, we will try our best to give you advice. Do contact us at\u00a0<a class=\"c-link\" href=\"mailto:info@matchmakinginstitute.com\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"mailto:info@matchmakinginstitute.com\" data-sk=\"tooltip_parent\">info@matchmakinginstitute.com<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-13110 dispute-resolution \"><span class=\"entry-title rich-snippet-hidden\">What if I am not a certified matchmaker or dating coach but would like to file a complaint against one?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/matchmakinginstitute.com\/home\/author\/ricardo\/\" title=\"Posts by Ricardo de la Rosa\" rel=\"author\">Ricardo de la Rosa<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-11T19:38:51+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-13110\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-13110\" href=\"#collapse-1-13110\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if I am not a certified matchmaker or dating coach but would like to file a complaint against one?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-13110\" aria-labelledby=\"faq_1-13110\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Singles can complain about a certified matchmaker or dating coach for misconduct.<\/p>\n<p>However, please note that we do not assist with membership refund requests as the determination of refunds is based on the terms outlined in the membership contract signed between the client and the company. We are unable to intervene in the terms of a legally binding agreement.<\/p>\n<p>If you are a client filing a complaint against a certified matchmaker\/dating coach, please fill up the form above and we will reach out to you within 1 \u2013 3 working days.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":23,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","footnotes":""},"class_list":["post-13074","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/matchmakinginstitute.com\/home\/wp-json\/wp\/v2\/pages\/13074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matchmakinginstitute.com\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/matchmakinginstitute.com\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/matchmakinginstitute.com\/home\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/matchmakinginstitute.com\/home\/wp-json\/wp\/v2\/comments?post=13074"}],"version-history":[{"count":19,"href":"https:\/\/matchmakinginstitute.com\/home\/wp-json\/wp\/v2\/pages\/13074\/revisions"}],"predecessor-version":[{"id":14037,"href":"https:\/\/matchmakinginstitute.com\/home\/wp-json\/wp\/v2\/pages\/13074\/revisions\/14037"}],"wp:attachment":[{"href":"https:\/\/matchmakinginstitute.com\/home\/wp-json\/wp\/v2\/media?parent=13074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}